Customer Review Automation
Customer review automation sends review requests to customers automatically after a job or purchase, with a follow-up nudge if they don’t respond. We also help you put systems in place to head off bad reviews before they happen, and coach you through responding to the ones that land anyway.
What we handle
Fresh, steady reviews matter more than a big stockpile of old ones — reviews from the last month carry far more weight with both customers and Google than reviews from a year ago. The businesses that win here aren’t the ones with the most reviews. They’re the ones that never stop asking.
- Every customer gets the same request, triggered automatically after the job or purchase, with an easy way to opt out
- Customers who don’t respond get one follow-up nudge, not a barrage
- We look at your business for the kinds of moments that tend to create unhappy customers, and help you head them off before they turn into a bad review
- When a bad review does land, we coach you on a response that can turn it around
- We track your review count and rating over time and flag any real shifts
Pricing
We don’t sell standard packages because every business’s needs are different. We also work with business owners based on their current financial situation to get them the help they need without worrying about how they’re going to pay for it. We’ll custom tailor a proposal based on your business, needs, and budget. Contact us now for a free consultation!
What working together looks like
- Our nerds set up automatic review requests triggered right after a job or purchase, so you don’t have to remember to send them.
- You choose the routing: straight to Google, or through a quick private check first.
- If you use the private check, a happy customer gets sent on to leave a public review. An unhappy one gets flagged to you instead, so you can call and try to fix it before anything goes live.
- We build in a follow-up nudge for customers who don’t respond the first time. They can opt out any time.
- We monitor your review count and rating over time and flag any real shifts you should know about.
What people worry about
“Won’t this bother my customers?”
One request, one follow-up, an easy way to opt out. That’s it.
“What if this brings in more bad reviews?”
Sending requests to everyone doesn’t create bad reviews — bad experiences do. If that’s a real worry for your business, that’s usually a signal to look at operations first, which our consulting services can help with.
“I’m worried about getting a bad review.”
Every business gets one eventually. We help head them off where we can, and coach you through a strong response when one lands.
Reputation Management
Reputation management means watching what people say about you online and doing something about it, fast. We can respond to reviews for you in your own voice, help you win back an unhappy customer before they post something public, and keep an eye on your rating so nothing catches you off guard.
Frequently Asked Questions
Do reviews actually affect my Google ranking?
Yes. Reviews are one of the biggest factors in whether you show up in the search results or on maps when someone searches nearby.
Is it legal to automate review requests?
Yes, as long as you are asking real customers for honest feedback. What crosses the line is gating, meaning only asking happy customers for a review while routing unhappy ones elsewhere, or offering an incentive for a review. That is against Google’s own policies, not a legal problem, but it can still get your listing suspended.
How do I actually get more Google reviews for my business?
Ask right after a good experience, while it is still fresh, and make it a single tap to complete. Most people are happy to leave a review. They just forget the moment they walk away, which is exactly why timing matters more than almost anything else.
Can I respond to negative reviews myself?
Yes, and you should. We can also do it for you if you’d rather not deal with it, in your brand voice, not some generic reply.
Does responding to reviews actually matter?
More than most people think. It is a real trust signal to anyone reading your reviews later, and it has a small but real effect on local search visibility too. Ignoring reviews, especially negative ones, reads as either not caring or not paying attention.
Can I filter out bad reviews before they go public?
No, not on Google. You can absolutely reach out to an unhappy customer privately first and try to make it right before they consider posting anything. But selectively sending only satisfied customers to Google while routing unhappy ones to a private form is against Google’s policies.
Let's Start Asking
You’ll hear from our Head Nerd within a business day. We’ll look at what you’re doing now, if anything, and show you what an automated system would actually catch.